Privacy Policy

Last updated: 21 July 2026

CP Roofing Contractors Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our roofing services.

1. Who We Are

This website is operated by:

CP Roofing Contractors Ltd
Company number: 16289725
Registered office: 12 Broad Place, Worksop, Nottinghamshire, England, S80 4XD
Website: www.cproofingcontractors.co.uk
Email: [insert business email address]
Telephone: [insert business telephone number]

For the purposes of UK data protection law, CP Roofing Contractors Ltd is the data controller responsible for the personal information covered by this policy.

2. Information We May Collect

We may collect and use the following types of personal information:

• Your name
• Your home, business or property address
• Your telephone number
• Your email address
• Details of the roofing services you are interested in
• Information you provide when requesting a quotation or inspection
• Photographs or videos of a roof, property or area requiring work
• Records of telephone calls, emails, messages and other correspondence
• Quotation, invoice and payment information
• Feedback, testimonials or reviews you provide
• Technical information about your visit to the website, such as your IP address, browser, device type and how you use the website

Please avoid sending us personal information that is not relevant to your enquiry or the services you require.

3. How We Collect Personal Information

We may collect personal information when you:

• Contact us by telephone or email
• Contact us through Facebook or another social media platform
• Ask us to provide a quotation, inspection or roofing service
• Enter into an agreement with us
• Pay an invoice
• Leave a review or provide feedback
• Visit and use our website
• Communicate with us before, during or after roofing work

We may also receive information from another person, such as a landlord, property manager, contractor, insurer or family member who contacts us on your behalf.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange property visits and roof inspections
• Prepare and provide quotations
• Provide roofing repairs, installations and related services
• Communicate with you about planned or ongoing work
• Manage appointments, suppliers and subcontractors
• Issue invoices and process payments
• Maintain accounting, tax and business records
• Deal with complaints, warranties, disputes or insurance matters
• Improve our services and customer experience
• Maintain the security and performance of our website
• Understand how visitors use our website
• Meet our legal, regulatory and insurance obligations
• Protect the rights, property and safety of our customers, employees and business

5. Our Lawful Bases for Using Personal Information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may use your information when it is necessary to provide a quotation, take steps at your request before entering into a contract or carry out roofing work you have asked us to complete.

Legal Obligation

We may use and retain information where necessary to comply with tax, accounting, insurance, health and safety or other legal requirements.

Legitimate Interests

We may use information where it is reasonably necessary to operate and protect our business. This may include responding to enquiries, maintaining customer records, managing complaints, improving our services and preventing fraud.

We will only rely on legitimate interests where those interests are not overridden by your rights and freedoms.

Consent

Where required, we may ask for your consent before using your information for a particular purpose, such as certain marketing activities, publishing a testimonial or using non-essential cookies.

You may withdraw your consent at any time.

6. Cookies and Website Analytics

This website is built and hosted using Google Sites.

Google Sites may use cookies and similar technologies to deliver the website, maintain security, remember preferences and analyse website traffic.

Cookies are small files placed on your computer, phone or other device when you visit a website. They can help websites work correctly and provide information about how visitors use them.

When visiting this website, you may be given the option to accept or reject cookies through the Google Sites cookie notice. You can also manage or delete cookies through your browser settings.

Rejecting some cookies may affect how certain website features work.

Google may collect technical information such as:

• Your IP address
• Browser and device information
• Approximate location
• Pages visited
• Time spent on the website
• Referring websites
• Interactions with website content

Google processes this information in accordance with its own privacy and cookie policies.

7. Social Media and External Links

Our website may contain links to Facebook and other third-party websites or services.

When you follow an external link, the third party may collect information about you and apply its own privacy policy and cookie practices.

We do not control how external websites collect or use personal information. You should review the privacy information provided by the relevant third party before providing personal information.

8. Sharing Personal Information

We do not sell or rent your personal information.

Where reasonably necessary, we may share information with:

• Google and other website or technology providers
• Email, telephone and communication providers
• Accountants, bookkeepers and professional advisers
• Insurers and insurance assessors
• Payment providers and banks
• Suppliers, subcontractors and tradespeople involved in providing the requested service
• Debt recovery or legal service providers
• Government departments, courts, regulators or law enforcement agencies where required
• A purchaser or successor if the business is sold, transferred or reorganised

We only share information that is reasonably necessary for the relevant purpose.

9. International Data Transfers

Some service providers, including Google and social media platforms, may process information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with UK data protection law.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

• Enquiries that do not result in work may normally be retained for up to 24 months
• Quotations may normally be retained for up to 24 months unless they result in work
• Customer, invoice, payment and accounting records may normally be retained for up to six years
• Information relating to complaints, warranties, insurance matters or legal disputes may be retained for longer where reasonably necessary
• Website analytics information is retained according to the settings and policies applied by Google

We may securely delete or anonymise information when it is no longer required.

11. How We Protect Your Information

We take reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access to personal information is limited to people and service providers who reasonably require it for legitimate business purposes.

However, no method of sending or storing information electronically can be guaranteed to be completely secure.

12. Marketing Communications

We may contact existing or prospective customers about relevant services where permitted by law.

Where consent is required, we will ask for it before sending marketing communications.

You can ask us to stop using your information for direct marketing at any time by contacting us using the details provided in this policy.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Complain about how your information has been handled

These rights are not absolute and may not apply in every situation.

We may ask you to provide information to confirm your identity before responding to a request.

14. Complaints

Please contact us first if you have a question or concern about how we handle your personal information. We will try to investigate and resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator responsible for data protection.

15. Children’s Information

Our website and roofing services are not intended for children.

We do not knowingly collect personal information directly from children. Where a person under the age of 18 contacts us, we may ask for a parent, guardian or responsible adult to become involved.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website, services or legal responsibilities change.

The latest version will be published on this website and the date at the top of the policy will be updated.

17. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, contact:

CP Roofing Contractors Ltd
12 Broad Place
Worksop
Nottinghamshire
S80 4XD

Email: cpservices42@gmail.com
Telephone: 07511830837